Data Protection

Vet visa's Privacy Policy — Your data is completely safe with us

Vet visa believes that your personal privacy is a fundamental right. This privacy policy clearly explains what information is collected, why it is collected, and how it is kept secure.

Last Updated: January 2026 Applies To: All Users
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Our Privacy Commitment

  • Your information will never be sold
  • Secured with SSL Encryption
  • Limited Third-Party Sharing
  • You can request deletion of your data at any time

1 What Information We Collect

When you open an account or use our services at vet visa, we collect certain necessary information. This data is used solely to provide you with a better service and to meet our legal obligations.

Type of Data Description Purpose
Identity Information Name, Date of Birth, NID Number KYC Verification
Contact Information Mobile number, email address Account Management
Financial Information Mobile banking number Payment Processing
Technical Information IP address, device info & browser Security
Usage Data Game History & Betting Records Service Improvement

We only collect information that is genuinely necessary to provide our services. No excessive or unnecessary personal data is collected.

2 How We Collect Your Data

Vet visa collects information through several methods. Each method is fully transparent and operates on the basis of your consent.

  • Directly Provided: Information you provide during registration — such as your name, mobile number, and email address.
  • Automatically Collected: Technical data collected via cookies and log files during website or app usage.
  • Payment Gateway: Transaction data from bKash, Nagad, and Rocket during deposits or withdrawals.
  • KYC Verification: Relevant information extracted from documents uploaded during identity verification.
  • Customer Support: Information you provide through live chat or support tickets.

Any data obtained from third-party sources is used solely for identity verification purposes and is stored separately.

3 Purpose of Data Use

Vet visa uses the data it collects solely for specific, legitimate purposes. No information is ever used beyond those stated purposes.

  • Account creation & management: To manage registration, login, and account security.
  • Payment Processing: To process deposits and withdrawals securely.
  • Age & Identity Verification: To verify users are 18+ and to prevent fraud.
  • Customer Support: To resolve your issues and complaints promptly.
  • Promotions & Bonuses: To provide personalized offers and relevant bonuses.
  • Legal Compliance: To meet regulatory authority requirements.
  • Responsible Gaming: To identify problem gambling patterns and provide appropriate support.

If you no longer wish to receive promotional communications, you can opt out at any time from your account settings. This will not affect your core services in any way.

4 Data Sharing & Disclosure

Vet visa never sells your personal information to third parties. However, in certain circumstances, limited data sharing may be necessary:

  • Payment Partners: Only the information necessary to process transactions with mobile banking services such as bKash, Nagad, and Rocket.
  • KYC Provider: Limited document data shared with trusted third parties for identity verification.
  • Law Enforcement: Upon request from government authorities due to a court order or legal obligation.
  • Technology Partner: Hosting, cloud storage, and cybersecurity providers — all bound by strict confidentiality agreements.

All partners who receive your data are required to comply with Vet Visa's privacy standards. No partner may use this information for their own purposes.

5 Cookies & Tracking Technologies

Vet visa's website and app use cookies and similar tracking technologies. These help improve your browsing experience and analyze site performance.

  • Essential Cookies: Essential for login sessions, language preferences, and security.
  • Performance Cookies: To analyze page load times and user behavior.
  • Functionality Cookies: To remember your preferred games and settings.
  • Analytics Cookies: To collect anonymized statistics for improving service quality.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6 Data Storage & Security

Vet visa treats the security of your information as its highest priority. We use internationally recognized security technologies to keep your data safe.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
  • Retention Period: For up to 5 years after account closure, as required by law.
  • Access Controls: Only authorized staff can access specific data, strictly for designated tasks.
  • Regular Audits: Our security measures are regularly audited by independent third parties.
  • Data Breach Notification: In the event of a data breach, affected users will be notified within 72 hours.

Your password is never stored in plain text — a strong hashing algorithm is always used. No vet visa employee can ever see your password.

7 Your Rights

As a vet visa user, you have important rights over your own data. We fully respect and uphold all of these rights.

  • Right to Know: You can request to see what information we have collected about you.
  • Right to Rectification: You may request updates to any inaccurate or outdated information.
  • Right to Erasure: You can request that your data be deleted, subject to certain conditions.
  • Right to Restrict Processing: You can request that we stop using your data for specific purposes.
  • Right to Portability: You may request your information in a readable format.
  • Right to Object: You may object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. We are required to respond to your request within 30 days.

8 Children's Privacy

Vet visa's services are intended exclusively for users aged 18 and over. We do not knowingly collect information from anyone under the age of 18.

  • Age is verified at registration, and accounts belonging to minors are closed immediately.
  • Any data inadvertently collected from a minor will be deleted immediately.
  • If a parent or guardian believes their child has created an account, please contact our support team immediately.

9 Privacy Policy Updates

Vet visa may update this privacy policy as needed. For any significant changes:

  • Registered users will be notified in advance via mobile notification or email.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • For significant changes, a minimum of 14 days' notice will be given before they take effect.
  • Continued use of the service after any changes constitutes acceptance of the updated policy.

10 Contact Us

For any questions about our Privacy Policy or requests regarding your data, please get in touch:

  • Email: [email protected]
  • Live Chat: Chat with us directly on the website or app
  • Response Time: Usually within 24 hours

Our privacy team is available to assist you. If you have any concerns, please reach out — we are always ready to help.

Why Your Data Is Safe with Vet Visa

The Core Pillars of Our Privacy Protection

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End-to-End Encryption

Every transaction and piece of personal information is protected with 256-bit SSL encryption. Hackers and third parties cannot access your data.

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Strict KYC Process

Vet visa's KYC process verifies your identity and protects your account from fraud. Your ID documents are stored on secured servers.

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Your Data Is Never Sold

Vet visa never sells your personal information to advertisers or third parties. Your data exists only to serve you.

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Regular Security Audits

Our systems are regularly tested by independent cybersecurity experts. Any vulnerabilities are identified and resolved promptly.

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Your Data, Your Control

You can view, correct, or request deletion of your data at any time. Your data belongs to you.

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Adherence to International Standards

Vet visa follows international data protection standards. Our privacy policy is aligned with global best practices.

Your Data Rights

Your rights as a vet visa user

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Right to Access Your Data

You can request to know what information we hold about you at any time.

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Right to Rectification

To update or correct any incorrect information, please contact our support team.

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Right to Erasure

Your data will be permanently deleted once the specified conditions are met.

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Right to Restrict Processing

You can temporarily suspend the use of your data for specific purposes.

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Right to Portability

You may request your information in JSON or CSV format.

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Right to Object

You can opt out of your data being used for marketing or profiling.

FAQ

Frequently Asked Questions About the Privacy Policy

Never. Vet Visa does not sell your personal data to any advertisers, marketing companies, or third parties. Your data is used exclusively to provide our services and meet legal obligations.

Your data is retained for as long as your account is active. After closure, certain information may be kept for up to 5 years to meet legal obligations. After that period, it is securely deleted.

Yes, you can request deletion of your data. However, certain information may be required to be retained for a specified period due to legal or regulatory obligations. Contact our support team and we will let you know what can be deleted and what must be kept.

The vet visa app only requests permissions necessary for its services — such as notifications and internet access. Camera or microphone access is only requested during KYC document uploads, and only with your consent.

Absolutely. In the event of a data breach, affected users will be notified within 72 hours via mobile notification and email. We communicate transparently and take swift action to resolve the situation.
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Start Playing in a Safe Environment

Your privacy is fully protected at vet visa. Register now and enjoy a safe, fun gaming experience.

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